Engineering Support – ensuring optimal solutions

In order for our customers to fully benefit from what our products and solutions have to offer,we offer a range of Engineering Support services.

Our Engineering Support services includes

Consultancy services in order to assist customers in selecting the best products or solutions in terms of performance and cost requirements. Our advice is based on a thorough examination of our customers' operations and a detailed discussion on their requirements. Minebea Intec staff have a profound understanding of logistic, production and packaging processes, as well as extensive product knowledge, bringing the two together to provide optimal assistance
Design-in support for the integration of our products and solutions into our customers' equipment, installations or production lines, both in terms of mechanics and data
Customisation: products or solutions designed to suit individual needs

Our Engineering Support services are of course optimally tailored to our different products and solutions.

We offer engineering support for:

Vessel and silo scales

To support our customers in designing and building vessel and silo scales, we offer Engineering Support consisting of:

Advice regarding mechanical considerations, e.g. vessel foundation and pipe connections
Load cell and mounting kit selection, including the provision of load cell and mounting kit CAD files for easy integration into existing drawings
Calculation of weighing system accuracy and (indicative) side and lift-off forces
Advice on legal metrology and hazardous area requirements in different countries, including certification
Provision of customised products and solutions to match individual needs

Bench and floor scales

For bench and floor scales, our Engineering Support includes:

Advice on legal metrology and hazardous area requirements in different countries, including certification
Provision of platform scale CAD files for easy integration into customers' drawings
Mechanical and data integration of our products into customers' production environment
Non-standard platform dimensions, resolutions and materials
Custom-made floor scale ramps, pit frames and other mechanical accessories

Product Inspection

For product inspection solutions such as checkweighers, metal detectors and X-ray inspection units, our Engineering Support includes:

Design-in support for integrating machines or solutions into production or packaging lines
For foreign body detection applications (metal detection or X-ray inspection), our experts can run tests with our customers' products, advising them of achievable detection sensitivities
For checkweighers, our experts can run tests with our customers' products, advising them of achievable throughput and accuracy
Advice on legal metrology and hazardous area requirements in different countries, including certification
Design adaption in terms of high performance with respect to ambient conditions and space conditions as limiting factors

Process Software

For our process software solutions for statistical process control (SPC@Enterprise) and formulation and dispensing (ProRecipe XT®), we offer the following Engineering Support:

Selection of the optimal solution and configuration
Customisation if and when required
Cooperation with customers' IT department in order to implement software into their network structures in line with applicable protocols
Integration of other brand products