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Minebea Intec takes special measures to support producers in maintaining the supply chain

The outbreak of the coronavirus is restricting our world. The pandemic is causing supply bottlenecks worldwide due to increased demands for goods, limited production capacities, and local import and export restrictions. Like any other company, producers of food, beverages, or pharmaceuticals must face the COVID-19 risk. At the same time, they play an important role in supplying the population with essential goods. The global manufacturer of industrial weighing and inspection technologies, Minebea Intec, is aware of the urgency of an uninterrupted supply chain. It offers customers exceptional support and special measures as immediate counteractions against the coronavirus.

In times of crisis, the supply of the population with essential goods is a highly sensitive issue. This is among other things shown by the countless worldwide reports of hoarding purchases in recent weeks. Maintaining the supply chains is, therefore, all the more important in this period. According to Minebea Intec, this includes above all secure operations in mass production for vital goods. "Many of our customers come from the who’s who of the major global manufacturers. At the same time, we are supplying small and medium-sized companies that produce vital goods for the daily demand of end consumers. If production comes to a standstill here, the basic supply is quickly endangered. We at Minebea Intec see our mission at this moment particularly as providing producers with solutions that secure their operations," explains Willy-Sebastian Metzger, Director Marketing, Strategy, and Business Development at Minebea Intec.

"A good example is our remote service tool miRemote, which can help companies that have imposed access barriers for external parties. The tool uses Augmented Reality and works intuitively via smartphone or tablet. It offers comprehensive service without the risk of infection. User and technician are able to work as if they were sitting next to each other. In this way, the Minebea Intec service technician can provide first aid, analyze the situation and directly order the spare part to save time.” However, miRemote is only one of many products and solutions that the company uses to keep its customer's backs free in these extremely challenging times.

The Minebea Intec mission: immunising the production processes

Minebea Intec products and solutions are already contributing to safe and efficient production processes. The company provides an agile product portfolio consisting of high-resolution platform scales, load cellsvessel and silo scalescheckweighersmetal detectors, X-ray inspection systems, and intuitive software solutions. “Basically all goods get weighed and inspected at some point during production. Our premium weighing and inspection technologies ensure precise measurement results along the production line,” explains Frank Wieland, CSO at Minebea Intec. “To secure these operations, even more, we now guarantee our customers total service and spare parts availability under any circumstance.” In the next weeks, the company is also going to offer its customers long-term access to miRemote, so they can use the tool at any occasion: in case of access restrictions for external parties, when rapid on-site support is required or to speed up clarification and spare parts ordering.

Customers can count on Minebea Intec in several ways

Minebea Intec also pays special attention to existing and future projects. “Fortunately, can complete all current projects without delay,” explains Frank Wieland. “For new projects or conditions changed by the current situation, we are ready and equipped. In addition, we decided to lend our assistance during the corona crisis by offering special prices and conditions.” And miRemote helps here too: by using Augmented Reality, project details can be discussed online.”

Because of the many trade fairs that had to be canceled due to the COVID-19 threat, the company with headquarters in Hamburg, Germany, is presently creating another helpful highlight: “We are currently building our showrooms, which are spread all over the world, into virtual exhibition theme stands. In this way, customers can explicitly arrange 1:1 appointments with sales and application specialists and have the devices demonstrated live and in person to them, while independent from the corona developments, in a virtual and safe setting. And there will be more to come from our side to support our customers throughout this crisis,” says Frank Wieland.

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