miRemote means “Service” on another level: immediate and completely contactless
In these tough and demanding times of Covid 19, our new AugmentedReality service tool miRemote offers direct service whenever and wherever you need it: On site and right now! At the moment, it is not always possible to send out one of our experts on site: Personal contact is not always possible, access to production lines may be restricted or require time-consuming paperwork.
With miRemote, Minebea Intec offers a service tool which overcomes geographical boundaries by using an internet connection for direct video-communication with the user: The miRemote-app uses the camera of the device it is installed on and transmits a direct video feed from the user to the service-experts. Thus, the experts sees the same as the user and can provide detailed instructions how to remedy the problems.
No travelling required: First support – anytime and anywhere!
miRemote combines live video chat functions with the latest AugmentedReality technology and enables an optimal exchange of information between your employees and our service experts.
The app features almost all means of communication to help the user: Service can either tell the user what to do, use an overlay-function to indicate which actions have be taken or display helpful documents in the app, so the user can gather important information. A direct support, without the need for experts being on-site!
Test miRemote free of charge and convince yourself of the possibilities of the latest service support services. All you need is a smartphone and an Internet connection. There is no need for extra hard- or software, because all functions run via your usual web-browser.
Benefits of miRemote
- Instant video-contact with service department
- AR service-solution – as if they were on-site
- Expert support anywhere, anytime!
- No need for extra hard- or software
- Available worldwide and cross-border – no visa or travel costs required
- Easy operation via an intuitive app on smartphone or tablet
- Optional: Fast integration into existing company infrastructure
- Cost-efficient use of existing hardware