Service contract levels
We offer an extensive portfolio of services for our customers worldwide. Our well-organised procedures,state-of-the-art technology and service-oriented attitude allow us to provide an efficient maintenance andrepair service, intervening quickly and competently.
Service contract levels - Customers can choose from five different service levels, each specifically designed to meet their individual requirements:
The A1 Essential contract level is based on the calibration respectively the legal metrology and verification service.
A2 Essential Plus
Preventive maintenance according to our global standards together with detailed maintenance reports form the basis of the A2 Essential Plus contract.
With an A3 Premium service contract, our customers enjoy the privilege of premium services, such as exclusive access to our technical support experts.
A4 Premium Plus*
One of the services of an A4 PremiumPlus contract is that experienced service experts are available up to 14 hours per day to give exclusive technical support.
A5 Ultimate 24/7*
An A5 Ultimate 24/7 provides more benefits than any other service contract, such as a dedicated service contract hotline number, technical support around the clock and much more.
*Service levels A4 and A5 are not available in all countries, depending on the equipment