Service contract levels

We offer an extensive portfolio of services for our customers worldwide. Our well-organised procedures,state-of-the-art technology and service-oriented attitude allow us to provide an efficient maintenance andrepair service, intervening quickly and competently.

Service contract levels - Customers can choose from five different service levels, each specifically designed to meet their individual requirements:

A1 Essential

The A1 Essential contract level is based on the calibration respectively the legal metrology and verification service.

A2 Essential Plus

Preventive maintenance according to our global standards together with detailed maintenance reports form the basis of the A2 Essential Plus contract.

A3 Premium

With an A3 Premium service contract, our customers enjoy the privilege of premium services, such as exclusive access to our technical support experts.

A4 Premium Plus*

One of the services of an A4 PremiumPlus contract is that experienced service experts are available up to 14 hours per day to give exclusive technical support.

A5 Ultimate 24/7*

An A5 Ultimate 24/7 provides more benefits than any other service contract, such as a dedicated service contract hotline number, technical support around the clock and much more.

*Service levels A4 and A5 are not available in all countries, depending on the equipment

Depending on the contract level, our customers benefit from services at different levels of intensity. The key factors to ensure high equipment availability are:

Fast access to skilled professionals

  • Direct contact with service experts via a central number or upon request a personal direct dial-in number

Preventive maintenance

  • Peace of mind thanks to experts trained by the manufacturer
  • Professional equipment reports on customers' equipment ensure transparency and security to minimise downtime

Availability of spare parts

  • An essential component of a reliable service. With various spare parts packages to cover all the equipment
  • Exceptional discounts on all spare parts for contracted customers

Qualified error messages

  • With consistent training offered during the commissioning phase, and with special service training sessions, staff is able to provide qualified error messages

Fast communication

  • The fastest choice for every task, whether by phone, email or remote assistance
  • Availability times in line with personal requirements, up to 24 hours a day

Additional bonus

  • We reward our customers for their trust, partnership and cooperation with guaranteed expert advice and discounts on products and services